Who We Are
This Privacy Policy explains how UTS Travels (Ultimate Solutions Travels FZE), operating utstravels.ae and utstravels.com, collects, uses, and protects your personal information when you use our website or book flights, hotels, UAE tours, visa services, Umrah packages, or corporate travel through us.
Information We Collect
When you make an enquiry or booking, we may collect your name, email address, phone number, passport or ID details, travel preferences, and payment information. For visa and Umrah bookings, we may also collect passport copies, photographs, and other documents required by the relevant embassies, consulates, or authorities.
How We Use Your Information
We use your information to process bookings, arrange flights, hotels, tours, visas, and Umrah packages, communicate with you about your trip, process payments, and provide customer support. We may also use your contact details to send you offers or updates, which you can opt out of at any time.
Payment Processing
Payments made on our website are processed securely through third-party payment providers, including Stripe, WooPayments, and Buy Now, Pay Later services such as Tabby and Tamara. We do not store your full card details on our servers. When you choose to pay through Tabby or Tamara, your information is shared with them to process your installment plan, subject to their own privacy policies.
Who We Share Your Data With
To fulfill your booking, we may share your information with airlines, hotels, tour operators, visa processing centers, embassies, and Umrah service providers. We may also share data with payment processors (including Tabby and Tamara) and IT service providers who help us operate our website. We do not sell your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though this may affect some website features.
Data Retention
We retain your booking and personal information for as long as necessary to provide our services, comply with legal and regulatory obligations (including those related to visa and Umrah processing), and resolve any disputes.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at info@utstravels.ae. Some information may need to be retained where required by law or by third-party partners such as airlines, hotels, or visa authorities.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
UTS Travels (Ultimate Solutions Travels FZE)
Gracious Business Center LLC, Mezzanine Floor, Office #14, 1 25th St, Al Khabaisi, Deira, Dubai, UAE
Email: info@utstravels.ae
Phone: +971 4 494 3014 / +971 58 501 7473